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 Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

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Description

People have ideas. Leaders want to hear them. But somewhere it breaks down. This disconnect stifles innovation, problem solving, and delivering breakthrough results for your customers. Your success depends on quickly incorporating the best ideas from across your business, or understanding what’s not working and how to make it better. But what if you never hear what’s working well and what’s broken? Courageous Cultures offers a model for building energized teams of learners and problem solvers—and leaders who adopt it with passionate intent will be poised to build the kinds of workplaces companies need and employees want.

AUTHOR BIOS

Karin Hurt and David Dye are the founders of Let’s Grow Leaders, a leadership training and consulting firm in Maryland. Recently named on Inc’s list of Top 100 Leadership Speakers and one of the American Management Association’s 50 Leaders to Watch, Karin and David work with leaders around the world who want to achieve breakthrough results without losing their soul (or mind) in the process. They’re known for their deep experience, innovative approach, and highly practical tools.

Discover the five reasons people don’t speak up to contribute solutions, suggest micro-innovations, or advocate for customers.

Explore the toxic courage crushers you must eliminate before attempting to tap into people’s most innovative thinking.

Identify a strategic priority for your initial effort in building a Courageous Culture by brainstorming answers to these four provocative questions.

Follow these steps to identify why a best practice works and how to make it work in other contexts.

Daniel H. Pink—#1 New York Times bestselling author of When, Drive, and To Sell Is Human

“Silence isn’t always golden. Effective organizations need people to speak up. Courageous Cultures is the ultimate guide to building a workplace environment that values outspokenness. By following the guidance in this savvy book, you’ll attract first-rate talent, serve your customers better, and liberate people to perform their best.”

Liz Wiseman—New York Times bestselling author of Multipliers and Rookie Smarts

“Hurt and Dye offer leaders a wonderfully practical road map for how to get the most from their people—by creating a culture where safe silence dies and small acts of courage compound to

increase innovation, problem solving, and customer advocacy. If you want to increase contribution and multiply the capability of your team, Courageous Cultures is a must-read.”

Kevin Kruse—CEO of LEADx and New York Times bestselling author

“Imagine if you could cast a magic spell over your entire team and suddenly all the complainers became problem solvers, the safely silent became innovators, and your bystanders became upstanders. Courageous Cultures, by Karin Hurt and David Dye, will teach you how to cast that spell. Unlike other management tomes that are short on specifics, this book gives you the specific advice, action plan, and templates to transform your organization.”

Randy Oostra—President and CEO, ProMedica Health System

Courageous Cultures offers a compelling and actionable roadmap for business leaders to tap into the energy and wisdom lying just below the surface within their own organizations. With data-backed insights and a straightforward approach, Courageous Cultures will help leaders create a strong culture where the great ideas brewing in the minds of knowledgeable frontline workers are always welcomed and fully encouraged by every manager. In a business environment faced with continually shifting customer expectations and rapidly changing competitive forces, no leader should be without this valuable resource.”



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